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Cancellation Policy

Last updated: December 29, 2025

Rental Bookings

Floatin uses a binary refund system - you either get a full refund or no refund, depending on when you cancel.

Three Policy Types

Set by equipment owners when listing their items:

PolicyFree Cancellation WindowDescription
FlexibleUp to 24 hours beforeCancel for free up to 1 day before the rental starts
ModerateUp to 7 days beforeCancel for free up to 7 days before the rental starts
StrictUp to 14 days beforeCancel for free up to 14 days before the rental starts

What You Get Back

  • ✓Within the cancellation window: Full refund of rental amount (excluding non-refundable booking fee)
  • ✗Outside the cancellation window: No refund

Important Notes:

  • Booking fees is non-refundable
  • Once a rental has started, cancellation is not available
  • Unpaid bookings (reserved/approved but not paid) can always be cancelled before the rental start date

Offer/Meetup Cancellations

StageRenter (Buyer)Owner (Seller)
Pending OfferCan withdraw with no penaltyCan decline with no penalty
Counter OfferCan decline counter with no penaltyCan withdraw counter with no penalty
After AcceptanceMay affect trust score; reason requiredMay affect seller rating; reason required
After Deposit PaidFull deposit refunded to account creditBuyer gets full refund; affects seller rating
At MeetupDepends on cancellation reasonDepends on cancellation reason

At-Meetup Cancellation Reasons

ReasonOutcome
Price disagreementFull refund to buyer; triggers seller verification
Item not as describedRequires photo evidence; full refund if approved, $5 fee + 1 week restriction if false claim
No-showFull refund to affected party; $5 platform fee charged to no-show party
OtherDeposit minus $5 platform fee refunded

Questions About Cancellations?

If you have questions about our cancellation policy, please contact us at:

Email: support@floatin.com.au